Previously known as the Ministry of Labour, the Ministry of Human Resources and Emiratization (MOHRE) is dedicated to monitoring the application of labor laws and resolving conflicts at work. In the United Arab Emirates, employees’ rights are safeguarded by particular laws. This article explains the circumstances that may require you to file a MOHRE complaint and provides a step-by-step guide on how to do so.
WHEN IS IT POSSIBLE FOR AN EMPLOYEE IN THE UAE TO FILE A COMPLAINT?
The rights of workers are governed by a number of provisions in the UAE Labour Law (Federal Law No. 20 of 2023). When these conditions are broken, workers have the right to report their employers:
- You don’t work in a secure environment.
- Both annual and public holiday leave are not granted to you.
- Wages or salaries are delayed.
- Maternity leave is not granted to pregnant employees.
- The passport of an employee is in the possession of the employer.
- You are expected to work more than eight or nine hours every day.
- Even though you worked for the company for the required amount of time, you were not given gratuity pay at the time of your resignation.
- A 30-day grace period following the termination of your employment contract is not granted to you.
- You are required to pay back the expenses of your work visa.
HOW DO I MAKE A COMPLAINT ABOUT MOHRE?
The complaint process at the Ministry of Human Resources and Emiratization (MOHRE) is incredibly easy to understand and straightforward. Following your complaint, the department investigates the matter, gets in touch with both sides, and resolves the conflict.
MOHRE CALL CENTER
- Call the MOHRE call center at 600-5900-00.
- The customer service agent will respond to your questions and attempt to resolve the issue.
- Your complaint will be sent to the Department of Complaints and Advice if they are unable to resolve your issues right away.
- The case will be closed if the department finds a solution.
- The person in charge will assist you in filing an official complaint, which may result in a court case, if the situation is not resolved satisfactorily.
MOHRE ONLINE COMPLAINT OPTION
Employers and employees can use the official website or mobile app to file a MOHRE labor complaint. The procedure calls for you to:
- Go to the MOHRE website or get the app from the Play Store or Apple.
- Choose “Labor Complaint” or “Salary Complaint.”
- Use your UAE pass to register as a user.
- Include complaint information on MOHRE and send it in.
Within 72 hours of receiving your application, a legal advisor from the Twa-fouq center will give you a call. By entering a transaction number, you can quickly track the status of your MOHRE complaint by visiting the MOHRE inquiry services.
Service Centers for TWA-FOUQ
The ability to receive MOHRE complaints is granted to Twa-fouq service centers. They carry out the preliminary inquiry, offer suggestions to the ministry, and look for a cooperative solution. They can also set up a meeting with a lawyer or a phone conversation between the parties.
If the parties cannot agree within two weeks, the request is sent to the court. These service centers also offer legal advice and respond to questions about workplace relations.
LABOR COURTS
The Twa-fouq service center also gives the court a case memo summarizing the dispute if a mutually acceptable settlement cannot be reached within 14 days of the application. This includes both parties’ evidence and the labor department’s remarks. A hearing date will be set by the court. The court may, if required, ask a representative of the labor department to come and go over the specifics of the case. A decision regarding the matter will then be made.
MOHRE COMPLAINT TRACKING GUIDE
To find out the status of a labor complaint, follow these steps:
- Go to the section on MOHRE Services.
- Go to the official website.
- Include your labor complaint number or MOHRE complaint number.
- Press the Submit button.
- This will provide you with an online status update regarding your MOHRE complaint.
- MOHRE complaints can be tracked via the app or by calling the call center.
CHANGES RELATING TO MOHRE COMPLAINTS
The Ministry now has final executive authority over disputes involving employees, businesses, domestic workers, or recruitment agencies that have a claimed value of AED 50,000 or less. This guarantees a quicker resolution of claims and streamlines the procedure.
Enforcement of Amicable Settlements: Regardless of the alleged sum, the new rules also apply to the enforcement of amicable settlements that have already been reached and facilitated by MOHRE. This preserves the integrity of these kinds of agreements.
Right to Appeal and Court Hearing: Within 15 working days of notification, both parties may still challenge MOHRE’s decision. To guarantee a prompt resolution, the Court of Appeals will set up a hearing within three working days.
Effective Resolution of Bigger Conflicts: MOHRE will keep working to find cooperative solutions for conflicts worth more than AED 50,000. The matter will be sent to the appropriate court for resolution within a maximum of 15 working days if an agreement cannot be reached.
FAQs
HOW MUCH DOES IT COST TO FILE A MOHRE COMPLAINT?
MOHRE offers free file complaint services. If your complaint is not addressed by MOHRE and you decide to take it to the Labour Court as a labor dispute, there will be fees.
The emirate in which the case is filed affects these fees. For instance, it costs AED 5,000 to file a labor dispute case in Dubai.
MOHRE COMPLAINT CONTACT NUMBER: WHAT IS IT?
If you have any questions about the MOHRE complaint system, you can call:
600-590-000 is the local number (available 24/7).
International Number: +971-68-027-666 (for foreigners only)
WHAT ELSE DO I NEED TO KNOW ABOUT UAE LABOR LAWS?
Residents of the United Arab Emirates have the opportunity to work for both the public and private sectors. To help you understand worker rights in the United Arab Emirates, here is a summary of the private sector labor laws.
CAN I MAKE COMPLAINTS ABOUT DOMESTIC EMPLOYEES?
Since your domestic worker is sponsored by you, you have the right to lodge a complaint. Visit the Tasheel service center, the official MOHRE website, or the app to file a formal complaint.